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New dawn for proprietorial schools

I’m greatly looking forward to the School Proprietors’ Association’s inaugural conference at Great Houghton School, Northants, tomorrow. Educationalist James Croft (Director of the Centre for Market Reform of Education) and his SPA colleagues have done sterling work in getting this off the ground.

Proprietorial schools are often overlooked in the national education debate, with the public schools and the maintained sector grabbing all the media limelight. Yet they represent a signficant grouping in the UK, quietly delivering both high educational standards and excellent value for money. Of course, proprietorial schools are themselves diverse, encompassing both large chains of schools and tiny, family-owned invididual schools, and everything in between.

From our own experience of working for proprietorial schools at Edge Media, we’ve found that their parents generally care very little about who owns the school – there’s certainly no sign that they object to a profit motive in education – yet they care very much indeed about exactly those two qualities of academic strength and cost-effectiveness.

What’s interesting is that in today’s UK education scene – Free Schools et al – proprietorial schools may well constitute an idea whose time has come. Their tradition of academic rigour, financial flexibility and, dare I say, a can-do attitude may be just what is needed as the Government moves towards increasingly localised and diversified education provision within an economic climate that remains uncertain at best.

Time will tell. In the meantime, while proprietorial schools may be generally low-profile, it is of course important that they are not isolated. Tomorrow’s conference will be an excellent opportunity for proprietors to make contacts, share good practice and catch up with the latest thinking. Edge Media are there because I (Paul Herbert) am offering free marketing and communications consultations to member schools. It should be a good day.

Leavers on the line

This year’s change in the law is going to present a few educational organisations in England and Wales – mainly the FE colleges, I think – with both challenges and opportunities. For the first time, 16-year-olds are no longer free simply to leave school and do nothing, adding to the ranks of the NEETS. Instead, until the end of the academic year in which they turn 17, they must either be in a) full-time education, or b) an apprenticeship, or c) full-time employment (over 20 hours a week) with part-time education.

If colleges want to attract this important new pool of potential students, one dilemma they face is how to communicate. For schools recruiting into Reception or Year 7, the main audience for marketing – whether print or online – is clear: it’s parents and carers. At the other end of the scale, for HE undergraduate and post-graduate courses, marketing departments need to address mainly the students themselves.

But what about this group of 16-year-olds, many of whom are going to be disaffected, disengaged from education and rather reluctant to be going to college at all? The answer, I think, is that you have to ‘speak’ to multiple audiences: to the students themselves, to their parents/carers and also to other adults who may be especially involved in advising this particular group, such as school tutors, careers advisers and even youth workers. How do you do that? I think strong visual images (aspirational photos of existing students etc) are important. Written copy should be clear, concise and in plain English. Case studies are good, particularly if the budget runs to some low-cost video interviews with successful students. Don’t be too formal and make sure the graphic design has a light touch, but avoid anything that might be seen as patronising or too self-consciously ‘yoof ‘. Even if you choose to engage with social media, play it fairly straight – keep things light but informative, and maintain a frequent flow of information throughout your admissions window, rather than dumping all your content in one big initial hit.

Clearly better

Trundling down the Northern Line (London Underground) between meetings the other day, a large banner caught my eye. It was advertising a school for those with ‘Learning Differences’. Now, I’ve come across a few variations over the years – ‘Learning Difficulties’, ‘Learning Disabilities’ and the like…but ‘Learning Differences’?? I have ‘Learning Differences’ from my wife – I can watch a film and then have largely forgotten it after six months, whereas she will be able to remember intricate plot details quite clearly several years later even if she was reading a book at the same time as ‘watching’ said film – but I hardly think that’s what this school had in mind.

Of course, it’s not unusual for the education powers-that-be (btw that’s a typically clear coinage by William Tyndale, the 16th century Bible translator and Gloucestershire local hero) to change terminology apparently for the sake of it. It’s been a long time now since we were all encouraged to stop talking about pupils being ‘suspended’ or ‘expelled’ and were instead informed that miscreants had been ‘temporarily excluded’ or ‘permanently excluded’: after all, why use one word when two will do?

Did I just say ‘pupils’? Obviously, I should have written ‘students’. We’re all ‘students’ now, whether crying in the playground because it’s our first day in Reception and we’d rather be with mummy, or powering our way towards a Nobel Prize, or indeed putting a couple of hours a week into our lifelong learning course.

Some of the blame for this lack of clarity can doubtless be attached to the fact that, even in an era of Academies and Free Schools, we have a public-sector education system still largely driven by the state. Parenthetically, I’ve always found it rather wonderful that, given linguistic tabula rasa back in the 1980s, our national education bureaucrats managed to devise a system in which the first year of compulsory education became ‘Reception’ and the second was named Year 1. Nevertheless, as someone who frequently interviews teachers in order to write marketing material for schools, I think it’s fair to say that some teachers can lean towards obscurantism. It’s always tempting for a profession, club or cult to take refuge in its own jargon; education-speak can make those in the know feel somehow more secure. The message is: ‘We can speak a special language, so we’re the experts and you (parents, the public, whoever) are not.’ Let me hasten to add that this is by no means universal. It’s probably more common among younger teachers: the, ahem, more mature teachers perhaps no longer feel the need to try to impress in this way.

Could I make a plea for clarity? If those in schools are tempted to introduce jargon into their conversations with parents, perhaps they could first take a step back and ask themselves ‘Is this terminology necessary, or would it be better said in plain English?’ Teachers are usually the first to complain about state interference in their jobs, but not, it would seem, when it comes to the language they use. Maybe it’s time to rebel and make a (learning) difference.

Taking the Gove challenge

Interested to see Education Secretary Michael Gove’s challenge to English Heritage to provide a list of local historical sites to inspire school children with “our rich island story”. Here are my suggestions – all within 10 miles of our base in Wotton-under-Edge, Gloucestershire.
1. Berkeley Castle – supposedly the scene of Edward II’s murder-by-red-hot-poker in 1327. The Berkeley family dominated local history for hundreds of years.
2. Kingswood Abbey Gatehouse – Founded in 1139 just outside Wotton, this Cistercian abbey would have been a major feature of local life until it was abruptly terminated by Henry VIII’s Dissolution of the Monasteries. All that remains today is the gatehouse.
3. The Nibley Monument – the Victorians built this tower above North Nibley in memory of William Tyndale, the courageous and brilliant Bible translator who grew up locally (opinions vary as to which village) and was eventually killed abroad at the behest of Sir Thomas More.
4. Purton Hulks – a mile-and-a-half of fascinating and, in some cases, nautically significant boat wrecks beached beside the River Severn between 1909 and 1963 to prevent erosion of the bank with the parallel Gloucester and Sharpness Canal.

Freelances: “Users, cheaters, six-time losers”? (Bob Dylan, 1965)

No, generally in our experience they are none of these, but if you are a freelance, here are a few tips that might help keep you in work, together with some reflections on why we’ve stuck with some and not others.

First, the quality of the work has to be good. If I as an amateur find that I can do as well as a soi-disant professional, it’s going to be a very short business relationship. It’s only happened a couple of times with us. Obvious moral: if you are thinking of striking out as a freelance, make sure your work really is good. If you are not sure, ask people who are neither friends nor your mum for a brutally honest opinion.

Secondly, there’s reliability. I have enough to deal with managing my time, managing my own staff and responding to the changing requirements of clients. So, quite simply, I expect freelances to manage themselves. That means delivering work on time and in line with the agreed spec. Under-promise and over-deliver, not the other way around. We parted company with one designer who had done excellent work for us in the past because her chaotic, sofa-surfing lifestyle eventually affected her work. A simple job took weeks for her to deliver, emails arrived repeatedly without attachments (somehow the fault of the internet cafe she was using for broadband access, apparently) and things got hopelessly confused when we asked for different amends to be made to two different products. Oh, and sadly the creative quality of her work seemed to have slipped too. If you really cannot manage yourself, consider this: maybe the imposed discipline of life as an employee would be better for you than the “freedom” of being a freelance.

Finally, you must be generally available. We understand that freelances need a work-life balance and that they sometimes go on holiday, but there are only so many times you can tell agencies you are unavailable before the calls will stop coming.

Getting beyond the launch

Image source: NASA

The Apollo missions have been back in the news this month, with photos released that show the astronauts’ footsteps still visible on the lunar surface four decades later. But if NASA had approached the missions the same way that many SMEs run their websites, Neil Armstrong and Buzz Aldrin would never have set foot on the moon.

For while it’s great that companies lavish great care and attention on the launch of their websites, it’s vital to realise that the launch is just the start of a journey. To remain a useful marketing tool, both the content and the structure of websites need to be regularly updated, making sure that they stay relevant to your customers and other website users amid changing markets.

Doing that effectively and reliably requires quite a selection of skills – from copy-writing and image handling to navigation planning and HTML programming. That can all be a little daunting, so it’s not surprising that many hard-pressed in-house marketing departments recognise the value of calling in an agency to keep their websites on course.

At Edge Media, we’re not only specialists in content (both print and online), we can also offer a cost- effective service to maintain websites. We’ll talk through what you want your website to achieve and then deliver a straightforward strategy to deliver it, both now and on an ongoing basis. Our services include copy-writing, a proof-reading system, image handling and photography, HTML coding, e-newsletters, integration with social media and the filming and production of simple web videos. We’ll consider any projects, whether or not your website has a content management system.

To discuss how we can keep your website on the right trajectory, do get in touch.

Time for a little fresh air

UK consumers are among the most sophisticated – and cynical – in the world. They really have seen it all. One of the consequences is that marketing which impressed in the past now provokes only a yawn or, worse, derision. Take a look at a few 1970s TV commercials if you need convincing. Today, being slick in your marketing just isn’t enough. It’s now about engaging the customer or potential customer in what marketers like to call a ‘conversation’. Key to making that possible that has been the rise of web 2.0 and social media – facebook, blogs, LinkedIn, Twitter et al.

In truth it’s often a strangely one-sided conversation, because the marketers who initiate it have usually have a very clear agenda and don’t take kindly to those who want to take things in a different direction. So I prefer to think of it as letting in a little fresh air. There are different models of effective leadership but it’s fair to say that the formal, autocratic leader whose default position is that knowledge is power – and who therefore tells people as little as possible – is strongly out of kilter with the realities of marketing in Britain in 2011. People now expect even the grandest institutions and businesses to talk to them – to talk regularly and interestingly, and to talk to them as equals, not to talk down to them. How you go about talking is another question, of course.

The proliferation of all the new web channels creates its own challenges – which do you use? how do you moderate? how do you ensure a co-ordinated approach? As ever, the starting point should be to be clear on what your organisation stands for and where it’s going. Obviously, if you run a leisure attraction, your approach is going to be very different to a heavy engineering company. But that’s not enough. Even within sectors, you should think clearly about who you are and, therefore, what your ‘voice’ is. One of our clients, Queen Elizabeth’s School, is a high-achieving grammar school with an academically rigorous approach.

In its marketing communications, it is friendly, yet measured, eschewing hyperbole at all times – to get the tone, think perhaps university dons engaging in cautious public debate. Compare that with, say, an under-subscribed inner-city comprehensive Academy which needs to reach out to local communities where educational aspirations are low. What tone should that school adopt? Is the written word best, or would video and other visual approaches be better? Technology has provided marketers with a fantastic range of tools, but they are just that, tools; as ever, the trick is learning how to use them.